A lot of “hard” support work is the same story twice a week: someone cannot see a status, cannot undo a publish, cannot tell which environment they are in. The fix in chat is a workaround. The fix in the product is a screen.
I like work that starts in the queue and ends as an internal tool. A filter, a replay button, a read-only admin view, so the next person on shift does not have to invent the same answer.